The Short Term Rental Authority Podcast
Episode4: How Not To Stay Glued to Your Phone On V...
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Aug 15 2022 28m
Chapter 1 1 min
Chapter 2 1 min
wanna say, that's one of those things that, well it's happened to us in the past where we've gone on vacationChapter 3 1 min
that. And then the systems, how, what tools do we use? That allow the people to do the jobs, to do the things. Yeah. That's a big part of it. Those were, those were the three main things that allow us to be out here in the rightChapter 4 1 min
because you have to clean every time something turns and it, Amy. Yeah. Every time there's a turnover you have to clean. Right. And I think one of the, the things that we see people do a lot is they put a lot on their cleaners. Yeah. They make their cleaners do the linen, do the laundry in theChapter 5 1 min
to wash and dry mm-hmm but at least two hours. Okay. So that's two hours of time and I know you have that five hour block. But they also have to clean. So how many turns can they actually do in a day? And so if you have a place that's fine, but if you have 10 of them or 20 of them, that starts becoming an issue and it becomes more of a efficiency thingChapter 6 1 min
bedroom place, then you need four sets of sheets, four sets of pillow cases, and four sets we use duvet covers, right? Cuz they're a lot cheaper to, to clean the comforters among other reasons. And then we have four sets of, of towels that we have per bathroom and there's two setsChapter 7 1 min
wifi doesn't work and I don't know how to reset the modem. Somebody has to go. It's the we don't have enough toilet paper. Can you bring, please bring some more it's the, you know, whatever it is that that happens all the time that somebody needs to go for some reason that doesn't involve cleaning and that ends up being a runner now in our houses, because we've mentioned in the past, we have single family housesChapter 8 1 min
this in just a second, but there are things that are on the cleaning checklist that are also on the operations specialist checklist too, becauseChapter 9 1 min
checklist and then we told our cleaners and another thingChapter 10 1 min
To clean exactly the way that you want them to clean. Yeah. And then quality call becomes accountability. Yeah. Accountability. You need to build, build accountability. Must. And again, it's one of those it's, there's no single point of failure, right? You must. So I think that's important. Yeah. Well, how do the, let's talk about thisChapter 11 1 min
quality control found or the cleaners foundChapter 12 1 min
guest shows up and now they have a bad experience and they leave you a bad view. And how much did that cost you? Oh, over. Oh, my, you just did a big one. So it's not only those hard costs, but it's those soft costs that you feel like aren't really cost, but they areChapter 13 1 min
this is part of the systems that we have, because we can do that. We can see the thermostats remotely. Does the inside temperature match what the thermostat is set to. Yep. So if the thermostat in the summer is set to 72 degrees Fahrenheit and the actual inside temperature is 85, problem, problem is probably happeningChapter 14 1 min
I got lake here and I don't care. I got lake here and I don't care but we do hope that you found a lot of valueChapter 15 16 sec
and we'll see you next time