Handling Open Feedback
Grit
Guest: Claire Hughes Johnson, author of Scaling Peop...
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Mar 6 2023 1h 27m
Chapter 1 3 mins
Who should read Claire’s new book, Scaling People, and how she expects them to read itChapter 2 7 mins
The challenges of building Stripe in its early days: “It was just consumed by it”Chapter 3 4 mins
Why she left Google to become Stripe’s COO, and what she did for them as the business was starting to take offChapter 4 8 mins
How Stripe hired the best people including Claire and how they could have done it even betterChapter 5 3 mins
Leadership starts with self-awarenessChapter 6 6 mins
Honest criticism that rocks your world, and taking feedback wellChapter 7 4 mins
The “unauthorized guide” to working with ClaireChapter 8 6 mins
Getting hired at Google by Sheryl Sandberg, and why Claire didn’t follow her to FacebookChapter 9 11 mins
“Pushers and pullers,” a framework for working with top talentChapter 10 3 mins
What entrepreneurs can learn from Condoleezza Rice about impact, passion, and abilityChapter 11 5 mins
Putting your (imperfect) expertise out into the worldChapter 12 8 mins
Implementing Stripe’s first performance feedback process, and why it still doesn’t “do” titlesChapter 13 12 mins
Having a life outside of work, and the “clarifying moment” of a surprise birthday party