Ashley Reichheld & Amelia Dunlop are both passionate leaders within Deloitte Digital. Ashley works as a Principal and Customer & Marketing practice leader, while Amelia is the Chief Experience Officer. Their research is codified in the new book, The Four Factors of Trust : How Organizations Can Earn Lifelong Loyalty , where they offer practical guidance to measure and build trust in the relationships that matter most by cultivating humanity, capability, transparency and reliability. Join Aviv Shahar as he engages in a meaningful discussion with Ashley Reichheld & Amelia Dunlop centered on trust, humanity, purpose, and meaning.

00:30 – Aviv introduces today’s guests, Ashley Reichheld & Amelia Dunlop, who reflect on today’s topic: The Four Factors of Trust
02:56 – Key learnings Ashley & Amelia would pass along to the younger generation as they begin to shape their careers
04:49 – What younger workers think about trust and empathy
06:26 – Defining and measuring ‘humanity’ and how it relates to trust
09:42 – What it occurring with Generation Z
13:27 – How leaders can cultivate an environment of trust
16:29 – Why trust is critical across multiple institutions
17:34 – Reclaiming our humanity
19:54 – Ashley & Amelia share early influences on their careers
21:18 – The gender imbalance & sustainability
24:38 – Advice Ashley & Amelia give to young women entering the workforce
30:58 – Ashley & Amelia speculate on the future and necessary systemic changes
33:31 – Purpose, Meaning, and Trust
37:07 – Final thoughts from Ashley & Amelia

FULL SHOW NOTES: https://www.avivconsulting.com/cnf129

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