The Combustion Chronicles
If you went to two different coffee shops that both ...
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Sep 28 2022 29m
Chapter 1 5 sec
Building the trust in an organizationChapter 2 23 sec
“Once you have the trust, the who, when and how, becomes a lot easier.”Chapter 3 1 min
“You gotta build your trust with your peers, stakeholders, and partners.”Chapter 4 1 min
The mistakes that Gene went through, and how he was able to turn things rightChapter 5 1 min
Explaining the value of CXChapter 6 41 sec
Everybody needs to be part of customer experienceChapter 7 4 mins
“Don’t fall in love with the tool and try to convince the organization, use it and show them the value of it.”Chapter 8 7 mins
How Gene’s previous career experiences led him to his current role in CXChapter 9 1 min
Creating more human obsession in the industryChapter 10 2 mins
“Bring the customer in as you concept and co-create. Be closer to the customer.”Chapter 11 1 min
“You have to go slow to move fast and really understand the problem and understand what areas of experience that we can move the needle.”Chapter 12 1 min
Gene’s advice to himself as he was starting out his journey in CXChapter 13 4 mins
The Combustion Questions