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Repeat Customer

Repeat Customer

Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of h ...Read More
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Repeat Customer
Repeat Customer
@repeatcustomer
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July 15, 2019

How Flywheel Upcycled Boutique Fitness and At-home Classes

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July 1, 2019

How Chip and Joanna Gaines Turned A Hit TV Show Into Magnolia

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June 17, 2019

How SeatGeek Scores You Tickets To The Game

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June 3, 2019

How Hinge Muted The Gamification Of Dating

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May 20, 2019

How Shake Shack Cooked Up Its Cheeseburger Experience

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26 mins
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May 6, 2019

How Disney Reimagined the Cruise Experience

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25 mins
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April 22, 2019

How One Medical Turned Doctors Into Designers

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25 mins
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April 8, 2019

Ellevest’s Gender-Aware Investing Platform

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25 mins
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March 26, 2019

Introducing, Season 2

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2 mins
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February 5, 2019

Coming soon, Season 2...

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2 mins
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September 10, 2018

How Bark disrupted pet retail with a great customer experience...for dogs

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27 mins
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August 27, 2018

How Brooklinen woke up the bedding industry by going direct-to-consumer

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27 mins
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August 13, 2018

How Eaze is changing the customer experience for a newly legal product: cannabis

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27 mins
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July 30, 2018

How Sephora created a futuristic, omnichannel customer experience

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27 mins
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July 16, 2018

How Slack changed the way we work by putting the customer experience first

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27 mins
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July 2, 2018

How MoviePass radically changed the movie theatre customer experience

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26 mins
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June 18, 2018

Beyond cookie butter: The secrets behind Trader Joe’s great customer experience

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28 mins
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May 7, 2018

Welcome to Repeat Customer

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2 mins
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