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Repeat Customer

Repeat Customer

18 Episodes • By Zendesk • www.zendesk.com/repeatcustomer/...
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of h ...more
Technology Management Business
Repeat Customer
Repeat Customer
@repeatcustomer
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How Flywheel Upcycled Boutique Fitness and At-home Classes
When SoulCycle co-founder Ruth Zukerman abruptly lef... more
Jul 15 2019 25m
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How Chip and Joanna Gaines Turned A Hit TV Show Into Magnolia
Chip and Joanna Gaines were stars of the hit home ma... more
Jul 1 2019 24m
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How SeatGeek Scores You Tickets To The Game
When SeatGeek set out to disrupt the live event tick... more
Jun 17 2019 25m
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How Hinge Muted The Gamification Of Dating
When dating app Hinge shifted its platform to mobile... more
Jun 3 2019 25m
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How Shake Shack Cooked Up Its Cheeseburger Experience
Shake Shack's improbable rise from a hot dog cart in... more
May 20 2019 25m
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How Disney Reimagined the Cruise Experience
When Disney decided to enter the cruise industry in ... more
May 6 2019 24m
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How One Medical Turned Doctors Into Designers
As a patient visiting the doctor, have you ever even... more
Apr 22 2019 24m
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Ellevest’s Gender-Aware Investing Platform
After conquering the male-dominated boardrooms of Wa... more
Apr 8 2019 25m
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Introducing, Season 2
This season we're coming back with new episodes abou... more
Mar 26 2019 1m
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Coming soon, Season 2...
Good news! After a short hiatus, we are back produci... more
Feb 5 2019 1m
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How Bark disrupted pet retail with a great customer experience...for dogs
When entrepreneur Matt Meeker went shopping for his ... more
Sep 10 2018 26m
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How Brooklinen woke up the bedding industry by going direct-to-consumer
When millennials Rich and Vicki Fulop couldn't affor... more
Aug 27 2018 27m
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How Eaze is changing the customer experience for a newly legal product: cannabis
Eaze totally changed shopping for cannabis in Califo... more
Aug 13 2018 26m
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How Sephora created a futuristic, omnichannel customer experience
Cosmetics and beauty products might seem like a tact... more
Jul 30 2018 26m
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How Slack changed the way we work by putting the customer experience first
Workplace messaging app Slack provided a much needed... more
Jul 16 2018 26m
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How MoviePass radically changed the movie theatre customer experience
When MoviePass dropped its monthly subscription fee ... more
Jul 2 2018 26m
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Beyond cookie butter: The secrets behind Trader Joe’s great customer experience
Trader Joe's is renowned for its folksy charm, super... more
Jun 18 2018 27m
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Welcome to Repeat Customer
Ever wonder why you have nothing but love for some b... more
May 7 2018 1m
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